Glowria Jewels Return & Refund Policy
At Glowria Jewels, we strive to ensure complete customer satisfaction with every purchase. If
for any reason you are not fully satisfied with your order, we offer a hassle-free return and
refund policy. Please read the details below to understand our process.
1. Eligibility for Returns
● Items must be returned within 7 days of delivery.
● The product must be unused, unworn, and in its original packaging with all tags and
certificates intact.
● Customized and engraved jewelry, as well as made-to-order pieces, are not eligible for
returns unless they arrive damaged or defective.
2. Return Process To initiate a return, please follow these steps:
1. Visit our Contact Us page and submit a return request with your order details and
reason for return.
2. Our team will verify the request and provide return shipping instructions.
3. Securely pack the item and ship it using a reliable courier service.
4. Once we receive and inspect the returned item, we will process your refund or
exchange.
3. Refund Policy
● Refunds will be processed within 7-10 business days after the returned item is
inspected and approved.
● Refunds will be issued to the original payment method.
● Shipping and handling charges are non-refundable.
4. Exchanges
● If you wish to exchange an item, please mention it during the return request process.
● Exchanges are subject to product availability.
5. Damaged or Incorrect Items
● If you receive a damaged, defective, or incorrect item, notify us within 24 hours of
delivery.
● We will arrange for a replacement or full refund at no additional cost.
6. Non-Returnable Items
● Customized, engraved, or made-to-order jewelry.
● Items that show signs of wear, alteration, or damage caused by the customer.
7. Return Shipping Costs
● Domestic returns may be eligible for free return shipping (subject to approval).
● International customers are responsible for return shipping costs and any applicable
duties or taxes.
8. Contact Us For any return-related queries, please visit our Contact Us page.
At Glowria Jewels, we value your trust and are committed to providing a seamless shopping
experience. Thank you for choosing us!
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